Frequently Asked Questions
What is vSeeBox?
vSeeBox is a premium Android TV box that turns any TV into a smart hub. Plug it in, connect to Wi-Fi or Ethernet, and enjoy live TV, 7-day playback, on-demand shows, and streaming apps like Netflix, YouTube, and Disney+.
What’s the difference between V3 Plus and V5 Pro?
V3 Plus – 64GB storage, 8K support, exclusive Live Ultra app.
V5 Pro – Android 12, gigabit Ethernet, Bluetooth voice remote with Google Assistant.
Do I need to pay subscription fees?
No. Both models come preloaded with Heat Live and Heat VOD apps, ready to watch without extra fees. You can still add paid streaming services if you choose.
Can I use it anywhere?
Yes — vSeeBox works worldwide and is perfect for travel. (Note: not available in China.)
How fast should my internet be?
At least 15 Mbps for smooth streaming. For best results, use Ethernet.
Can I install my own apps?
Yes — download from Google Play Store or install third-party apps from the built-in Market.
Does it support 4K or 8K?
V3 Plus – Up to 8K at 60fps.
V5 Pro – Up to 6K/4K HDR at 60fps.
Is vSeeBox legal to use?
Yes — vSeeBox is 100% legal. Just have subscriptions for any paid content you stream.
What’s included in the warranty?
1-year warranty covering hardware defects. Contact your seller for replacement or repair.
How easy is setup?
Super simple — plug into HDMI, connect to internet, start streaming in minutes.